Getting help
Support is provided on a best-effort basis while the platform continues to improve.
Self-serve first
Often the fastest answer is one of these — no waiting on a reply required:
In Discord: /help
Run /help in your server to browse every command by category, or look one up directly. Any member can use it.
In Discord: /doctor
Run /doctor to scan for broken configuration (missing roles, channels, permissions) and safely repair common issues. Requires Server Owner or Bot Setup access.
Dashboard Help page
After logging in and opening your server's dashboard, the Help page shows the same command catalog alongside where each feature lives on the dashboard.
What kind of help do you need?
Every category below reaches the same place — support@theroleplaybot.site, read by the platform team, not a routed ticket queue. They're here so you can see what to include up front, which is what actually gets you a useful answer quickly.
Pro and Premium messages are answered first. That is about order, not speed: no plan comes with a promised response time, and we would rather say so than quote one we can't stand behind. Every message gets read either way, whatever you pay. See Pricing for what each plan includes.
General support
Anything about using the bot or dashboard that doesn't fit a category below. Email us, or try the self-serve options above first.
Include: what you were trying to do, your server name, and what happened instead.
Billing & refunds
Subscription changes, payment problems, duplicate charges, or a refund request. Refunds are available within 14 days of purchase — see our Refund Policy for the full details.
Include: your order reference (looks like ORD-000123, on your receipt), the Discord server or account the payment was for, and a short description of what happened.
Bug reports
Something is broken, crashing, or not behaving the way it should. /bug-report in Discord (server owner only) or the Dashboard Feedback page are tracked internally by the platform team and get resolved faster than email — a bug report can include an optional screenshot.
Include: what you did, what you expected to happen, and what happened instead.
Feature requests
Ideas for what the bot or dashboard should do next. /feedback in Discord (server owner only) or the Dashboard Feedback page are tracked internally — see our Roadmap for what's already planned.
Include: what you'd like to be able to do, and why it would help your server.
Managed setup
You would rather we configured your server for you. Setup is optional and is a one-time service — see the packages and prices on our Pricing page. Email us first: we read what you need, confirm what is involved and what it would cost, and agree it with you before any payment or any work.
Include: your Discord server name, which package you are interested in, the modules you want set up, roughly how many departments and ranks you need, and whether the bot is already installed.
Never send us a password or a bot token. We never need either, and no part of setup requires one. If anyone asks you for one, it is not us.
Setup is configuration work only. It does not include custom coding, new features, or a subscription — if your account needs more than the free plan allows, you would still need a paid plan.
Security & vulnerability reports
A genuine security vulnerability — not a feature request or "this should work differently." Email only, please — see our Security page for what to avoid, what to expect, and our disclosure approach.
Include: a clear description and, if you can, the steps to reproduce it.
Phone and business details
The Roleplay Bot is operated by Offir Gutte, an individual based in Israel — see "Who operates The Roleplay Bot" in our Terms of Service. We do not publish a business address or a phone number. Support and legal notices go to support@theroleplaybot.site.
Something not working?
Check the homepage for the current status, or try /doctor in your server first — it catches most common configuration problems automatically.