Terms of Service

Last updated: September 17, 2026

1. Service status

The Roleplay Bot is generally available: any Discord server can add the bot and use the dashboard, with no application and no approval step. Features, behavior, and availability may still change or be removed at any time without notice, and we do not guarantee any level of uptime or availability.

Some plans are paid. Where you pay us for a plan or an add-on, sections 6 to 11 below also apply, and nothing in this section removes a right you have under the consumer law of your own country.

2. Who operates The Roleplay Bot

The Roleplay Bot is operated by Offir Gutte, an individual based in Israel, trading as "The Roleplay Bot." This is not currently a registered business.

For anything in these terms, or any legal notice, contact support@theroleplaybot.site or see the Support page.

The Roleplay Bot is an independent third-party application and is not affiliated with, endorsed by, or sponsored by Discord Inc.

3. Your Discord account, and age

You need a Discord account to use The Roleplay Bot, and you access it by logging in with Discord. Your use of Discord itself remains subject to Discord's own Terms of Service and Community Guidelines.

You must be old enough to use Discord in your own country — Discord sets and enforces that minimum age, not us, and we do not set a separate one for using the free parts of the bot or dashboard.

To purchase a subscription, manage billing, or create or manage an organization account, you must be at least 18 years old, or the age of legal majority where you live — whichever is higher. Those are acts that require entering into a paid or administrative agreement, which you can only do once you are old enough to do so yourself.

4. Acceptable use

• Do not attempt to bypass our access controls or access a server you do not have permission to manage.
• Do not use the bot or dashboard for anything illegal, or to store or transmit content that violates Discord's Terms of Service or Community Guidelines.
• Do not attempt to abuse, flood, or interfere with the feedback, ticket, or notification systems.

5. Your content and server responsibility

Configuration and records you or your server's staff create (ranks, application forms and answers, ticket messages, activity and event records, and similar) remain yours. If you own or manage a server using The Roleplay Bot, you are responsible for your staff's use of the dashboard and for content your members submit through forms, tickets, and similar features on your server.

We provide the tool; you decide how your community uses it. The Roleplay Bot supplies the bot, the dashboard and the hosting and service layer that stores and displays what you configure. It does not set your community's internal rules and does not decide what your staff ask applicants, members or each other. In practice that means the following are yours:

• How you configure the bot — which features you turn on, which roles and channels they use, who on your team can see or change what, and what your staff do with the access you give them.
• What you ask people for — the questions on an application form, what a ticket is used to collect, what is written in an infraction reason, a staff note or a moderation record, and anything a future feature of this kind lets you gather. If you ask for it, you decided to ask for it.
• Having the right to use it — you must have whatever permission, consent or notice the law that applies to you and your members requires before collecting their information through the bot, and before sharing it with your staff. Telling your community what you collect and why is your responsibility, not ours.
• Handling requests from your own members — if a member asks why they were asked something, or wants their application answers, ticket or record removed, you are the one who can act on it: you configured it, and your staff can change or delete it. We will help where we reasonably can, and we handle requests about the account and billing data we hold ourselves.

Please do not use these features to collect highly sensitive information — for example government identification documents, financial or payment details, health or medical information, precise location, or details of someone's race, religion, political views or sexual orientation — unless you have a genuine and lawful reason to, and have told the people concerned. A roleplay community very rarely needs any of it, these features were not built or secured with it in mind, and asking for it puts your own members at risk. Never ask anyone for a password, a Discord token or a two-factor code through a form or a ticket; we will never ask for those either.

You must not use the bot to collect information from anyone in a way that breaks the law that applies to you, Discord's own Terms of Service and Community Guidelines, or these Terms. If we become aware that a server is being used that way, section 14 (Access and termination) applies.

Our Privacy Policy describes this same split from the data-protection side, under "Our role, and yours", and lists what the service collects and why.

6. Paid plans and digital services

Payments for paid plans and add-ons are processed by Paddle.com Market Ltd ("Paddle"), acting as our Merchant of Record and authorized reseller. This means Paddle sells you our digital products, issues your receipt, calculates and collects any applicable tax, and is the party you are contracting with for the payment itself — while The Roleplay Bot remains responsible for the product and service you are paying for. Paddle's own Buyer Terms, Refund Policy and Privacy Notice apply to a purchase alongside these terms; where they specifically conflict on how a payment, refund or chargeback is handled, Paddle's own terms govern that part of the transaction.

Before a checkout opens, you will be asked to explicitly confirm that you agree to these Terms and to our Privacy Policy. We keep a record of when you did — see "Payments and billing" in the Privacy Policy.

Some features are offered on paid plans, and some as add-ons that attach to a paid plan. What each plan costs and what it includes is shown on our Pricing page, which is the authoritative description of what is sold.

Everything we sell is a digital service, delivered immediately and continuously for the period you pay for. There is nothing physical to ship and nothing to return. Access begins as soon as a payment succeeds.

A plan is licensed for use with the Discord servers connected to the account that pays for it. Prices are shown exclusive of any tax that may apply where you are; where tax applies it is calculated and added by Paddle at checkout.

7. Recurring payments

Paid plans are subscriptions. Unless you cancel, a subscription renews automatically at the end of each billing period — monthly or yearly, whichever you chose — and the payment method you provided is charged again at the price then in effect for your plan.

Payments are taken by Paddle. We do not receive or store your full card details; see our Privacy Policy.

We may change the price of a plan. If we do, we will tell you before the change applies to your subscription, and you may cancel before the next renewal if you do not want to continue at the new price.

8. Failed payments

If a renewal payment fails — most often an expired or replaced card — your subscription is not cancelled straight away. Paddle will retry it, and your plan stays active while it does, so a temporary payment problem does not interrupt your community.

If the payment cannot be collected after those retries, the subscription ends and the account returns to the free plan. Your configuration and records are not deleted when that happens; features that belong to a paid plan simply stop being available until a payment succeeds again.

9. Cancelling, upgrading and downgrading

• Cancelling. You can cancel at any time, either from Account & Billing in the dashboard or directly through Paddle's own buyer portal (the link is in every receipt Paddle emails you). Cancelling stops the next renewal. It does not end the period you have already paid for — your plan stays active until that period ends, and then the account returns to the free plan.
• Upgrading. Moving to a larger plan takes effect immediately, so the features become available straight away.
• Downgrading. Moving to a smaller plan takes effect at the end of the current billing period, so you keep what you have already paid for until it runs out.

Cancelling a subscription does not by itself entitle you to a refund of the current period. Refunds are covered by section 11 and by our Refund Policy.

10. Discounts, benefits and gift cards

• Discount codes reduce the price of a purchase. A code may be limited in how many times it can be used, how often one customer may use it, what it applies to, and how long it lasts. Codes and account benefits do not combine: where more than one could apply, the largest single one is applied and the others are not.
• Benefits are reductions we may attach to an account — for example our Beta Tester discount, for the organizations that ran this platform while it was still being built. A benefit changes what you pay and nothing else: it grants no additional features, and removing it takes no feature away.
• Gift cards are stored value that can be used to pay for a purchase. A gift card is not a discount: it does not change what something costs, only how much of it is already paid. Gift cards are not redeemable for cash, may carry an expiry date, and are subject to the rules in our Refund Policy.

We may withdraw or change a promotion at any time. Doing so does not affect a purchase already made under it.

11. Refunds

Refunds are handled separately, under our Refund Policy. In short: you can request a refund within 14 days of your purchase, and we decline it only where the service has been heavily used, abused, or the request appears fraudulent. Duplicate charges and unauthorized payments are covered in full regardless of that window — those are our mistakes to fix, not a change of mind. The full Refund Policy explains how to request one, and that policy forms part of these terms.

Because Paddle is the Merchant of Record for your purchase, Paddle is also the party that actually processes and issues a refund. We review and approve refund requests under our Refund Policy and ask Paddle to carry them out; we do not hold your payment funds and cannot send a refund to you by any other means. Paddle's own Refund Policy applies alongside ours, including any statutory withdrawal right your country gives you.

12. Enterprise and custom plans

Larger organizations and networks may be offered a custom plan, priced individually rather than published on the Pricing page. Where a separate written agreement or order form covers such a plan, that agreement takes precedence over these terms and over our Refund Policy wherever the two differ.

13. Service provided "as is"

The bot and dashboard are provided "as is" and "as available," without warranties of any kind, express or implied.

14. Access and termination

We may withdraw a server's access, or remove the bot from a server, at our discretion — for example for a violation of these terms or for abuse.

15. Limitation of liability

To the fullest extent permitted by law, The Roleplay Bot team is not liable for indirect, incidental, or consequential damages arising from use of the bot or dashboard.

16. Governing law

These terms, and any dispute arising from them or from your use of The Roleplay Bot, are governed by the laws of Israel, without regard to its conflict-of-law rules. Nothing here overrides a mandatory consumer-protection right your own country's law gives you regardless of that choice.

Separately, where Paddle acts as Merchant of Record for a purchase, your transaction with Paddle for that payment is additionally governed by Paddle's own Buyer Terms, which state Paddle's own applicable law for that part of the relationship.

17. Changes to these terms

These terms may be updated from time to time. Check the "Last updated" date above.

18. Contact

Questions about these terms can be sent through the channels described on the Support page.